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Little Letterbox Wax Melts - Brand Member
- Vegan, Family & Pet Friendly
- Plastic Free
- In stock, ready to ship
The Little Letter Box is part of our monthly Brand Membership...
With The Litte Letter Box Wax Melts, you will receive two packs of our wax melts in two seperare special edition fragrances, monthly! These fragrances are only available to purchase by Brand Members, and will not be released for general sale.
Lasting a minimum of 20 hours per wax melt, you don't want to miss out on these special edition fragrances! The fragrances will be a surprise to you, and we choose them based on our current favourites, or by seasonal trends and occasions.
- AS A BRAND MEMBER YOU WILL ALSO RECEIVE THE FOLLOWING -
-
2 SURPRISE FRAGRANCED WAX MELT PACKS - SPECIAL EDITIONS
delivered each month, with free shipping.
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10% OFF SITE WIDE
for the duration of your membership.*
-
FREE DELIVERY ON ALL ORDERS
on all orders for the duration of your membership.
-
50 BRAND POINTS MONTHLY
Receive 50 POINTS to your brand points balance on every recurring month.
Brand Points all add up to claim free products and money off orders!
-
ACCESS TO ALL PREVIOUS SPECIAL EDITION PRODUCTS
for members only, whilst stock lasts.
-
GIVEAWAY INSTANT ENTRY
Each month we choose one member to receive a refund on their current months payment!
Subscription Details
Payments renew on the 01st monthly.
Our cut off for each monthly little letterbox is 12 days before the 01st of each month. Cut off will be -
-
19th of the month in:
- May
- July
- October
- December
-
20th of the month in:
- January
- February
- April
- June
- August
- September
- November
-
18th of the month in:
- March
If you purchase before the cut off date (eg. 19th May) You will then receive May's Little Letter Box Wax Melts and your recurring charge will be on the 01st of June for June's Little Letter Box Wax Melts.
If you purchase after the cut off date (eg. 19th May) You will then wait for June's Little Letter Box Wax Melts to be dispatched, and will not be charged again on the 01st June. Your recurring payment will be set for 01st July for July's Little Letter Box Wax Melts.
Our members special editions are sent around the 20th of each month. You can cancel or pause your membership anytime after your first renewal date.
*10% off will not be valid on other offers or promotions. But will be applicable for some sale items.
Safer for your family, pets and the planet.
We are an eco-conscious brand, creating products with the safety of family in mind.
Our wax based products at The Candle Brand are created using our own blend of coconut and rapeseed oils, handmade by the Brand family in Norfolk.
Our diffusers are made with a vegan and cruelty free non-hazardous oil base.
Every fragrance is thoroughly tested to ensure safety and quality.
We are proudly plastic free using only recyclable and/or biodegradable packaging. We even use certified carbon balanced printers working alongside David Attenborough endorsed reforestation projects.
Familiarise yourself of the important info when using home fragrances.
Delivery and Returns
General Customer and Trade Customers
Please allow us the time to be busy bees in our candle factory making, preparing and packing your orders on top of the shipping delivery service. We aim to dispatch all orders within 2 working days (B2C), if your order is urgent please contact hello@thecandlebrand.co.uk prior to ordering. Thank you!
Please remember to include delivery time by the couriers, in your estimated time for receipt.
Royal Mail 48: Usually 2-4 days.
Royal Mail 24: Usually 1-2 days.
UPS Next Day: Usually next day.
UK Mainland delivery structures, international orders will vary. Please check Royal Mail or UPS website for your specific locations.
| Shipping Zones | Customer: Royal Mail and UPS | Trade/Wholesale: UPS |
| Mainland UK and Ireland (1&2) |
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| Ireland, Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Czechia (3) |
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| United States, Canada, Mexico |
UPS Delivery
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| Guernsey, Iceland, Jersey, Norway, Switzerland |
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International orders - Any additional Duty, Customs or VAT will be payable by the receiver. Due to the current cost of postage fees, Vat and Duty. We can only offer a refund for any damages made during transit. We will not be able to send replacements to any international addresses.
HOW TO RETURN YOUR ITEMS -
- Contact us to talk about what you are returning and your reasons for the return to hello@thecandlebrand.co.uk.
- Send your return to Unit 17 Wellesley Road, Long Stratton Industrial Estate, Tharston, Norfolk, NR15 2PD
- We will refund your original payment method in line with our RETURN POLICY terms.
International orders - Any additional Duty, Customs or VAT will be payable by the receiver. Due to the current cost of postage fees, Vat and Duty. We can only offer a refund for any damages made during transit. We will not be able to send replacements to any international addresses.
TRADE RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, items must be in the same condition as received, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@thecandlebrand.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@thecandlebrand.co.uk.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right where possible. We will ask for evidence of damaged items in the form of an image to be able to issue a refund or exchange for the product.
Exchanges
The fastest way to ensure you get what you want is to return the item you have once you have contacted a member of the team, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Any claims regarding damages, exchanges, or refunds must be requested within 7 days of items received.
International orders - Any additional Duty, Customs or VAT will be payable by the receiver. Due to the current cost of postage fees, Vat and Duty. We can only offer a refund for any damages made during transit. We will not be able to send replacements to any international addresses.
