Customer Reviews

Customer service and product quality is so important to us! 

Here you are welcome to read all reviews for The Candle Brand left by real customers from our website.

We also have many other reviews on Trustpilot, Facebook and Google.

 

Based on 687 reviews
96%
(658)
2%
(13)
1%
(7)
1%
(5)
1%
(4)
L
The Candle Brand
Laurarose
10/10 store I cannot get enough of the products

10/10 store I cannot get enough of the products, the wa melts are to die for, I’ve ordered about 2 dozen since Christmas they’re beautiful. Good value, well packaged,gorgeous, family run company, natural ingredients it’s fantastic

S
The Candle Brand
Shirley Meechan
Lovley scents

Lovley scents. Nicely packaged. Good delivery.😊

S
The Candle Brand
Sandra Skipworth
Wax Melts

Have been buying your wax melts for a couple of years now. Great quality and the scents never disappoint.

C
The Candle Brand
Carol Makins
Perfect present

Really pleased, a delightful present to give.
A little bit different, with a beautiful fragrance.
Thank you

G
The Candle Brand
Greig Sisman
All wax melts are true to their description

All wax melts are true to their description.
Long lasting and make perfect gifts

Great products

Great products. Beautiful fragrances.

These are the best candles ever the smell is amazing and lasts so long I brought them for my mum but ended stealing the free wax melt for myself 10/10 I will be definitely ordering again in the future!

J
The Candle Brand
Jennifer Ratcliffe
Best diffuser

These are the best diffusers on the market know there a bit expensive but well worth it every year I buy the orange Christmas one but they don’t seem to do it this year

J
The Candle Brand
Judith Dyke
Love your wax melts they last for ages, compared to other brands.

Wax melts

S
The Candle Brand
Sophie Simkins
Great company

Great company.Always fast delivery and products of amazing quality.I always recommend to others

B
The Candle Brand
Barbara Exley
Very prompt arrival and very efficient

Very prompt arrival and very efficient.
Good quality product.
Like the difference of the flowers, rather than plain reeds.

K
The Candle Brand
Karen Dickson
Gorgeous scented products

Gorgeous scented products but my favourites appear to be out of stock frequently. Good thing is you can get an email when it comes back into stock.

Such a nice fragrance and lovely flower diffuser

peony & Rose flower diffuser is such a nice fragrance - will make lovely presents so can’t wait for them to be back in stock

S
The Candle Brand
Susan Hartley
Can't recommend them highly enough

I have bought a selection of Candle Brand products over the last few years and found them all exceptional. I use the flower diffusers all around the house and find them effective and long lasting. The scents are complex and beautiful.
The wax melts are also really good and a great way to try out different scents.
The Candle Brand's service is always excellent and I like the fact that they are a small British family company. When I had a problem with delivery the personal communication was brilliant.

I can't recommend them highly enough.

K
The Candle Brand
Kimmy Stout
Smell wonderful and look

Smell wonderful and look gorgeous

H
The Candle Brand
Hazel Williams
Will only use these now

I have been buying from The Candle Brand for a couple of years now. During that time I have tried others especially when tempted by discount offers & good reviews, so I consider that I can make informed feedback.
This company make the best. The fragrances are just divine and are the most natural I have been able to find. They are quality products and to-date I have found nothing to compare. On occasions that I have used another brand my Husband knows immediately he walks into a room. He says all other smell synthetic by comparison. Also, they are clean to pop out after their time is spent whereas others I have tried are messy to remove.
I will stick with these from now on and stop wasting money trying others.

Wonderful service and an amazing product

Wonderful service and an amazing product, Thankyou👍

Lovely scent

I absolutely love these diffusers but the rhubarb and plum is my favourite scent.

Great range of wax melts Website easy to

Great range of wax melts
Website easy to use/understand and ordering process simple - communication excellent
Delivery times fab and products arrived intact as presentation boxes superb

Very happy with items so no complaints from me

Very happy with items so no complaints from me.

J
The Candle Brand
Joanne Butcher

Was gifted a candle from paws indoors vets such a beautiful idea with a plantable label such a lovely way to celebrate my beautiful boy the scent lily and white is so beautiful and I instantly had to buy the wax melts to match!
You have me hooked I will be returning

Amazing

I wouldnt go anywhere else for my wax melts these have to be the best ever

Customer service

Absolutely first class customer service with an order placed. The company went above and beyond to ensure that my order arrived in time for Christmas. So impressed by their kindness and diligence.

Smells amazing!

The melts smelling amazing and look beautiful. Smell last for ages. Perfect gift!

Fast delivery and exactly as described. Can’t wait to buy more.

Do not shop here, give them a miss

Very limited choice, no Christmas fragrances and lots sold out.

Wanted to pay with a gift card, their brand and no option at the check out o do this. Also cannot get hold of them, no one answers the phone, no option to message.

All in all a poor experience