Customer Reviews

Customer service and product quality is so important to us! 

Here you are welcome to read all reviews for The Candle Brand left by real customers from our website.

We also have many other reviews on Trustpilot, Facebook and Google.

 

Based on 598 reviews
96%
(575)
2%
(11)
1%
(6)
1%
(4)
0%
(2)
S
The Candle Brand
Susan Hartley
Can't recommend them highly enough

I have bought a selection of Candle Brand products over the last few years and found them all exceptional. I use the flower diffusers all around the house and find them effective and long lasting. The scents are complex and beautiful.
The wax melts are also really good and a great way to try out different scents.
The Candle Brand's service is always excellent and I like the fact that they are a small British family company. When I had a problem with delivery the personal communication was brilliant.

I can't recommend them highly enough.

K
The Candle Brand
Kimmy Stout
Smell wonderful and look

Smell wonderful and look gorgeous

H
The Candle Brand
Hazel Williams
Will only use these now

I have been buying from The Candle Brand for a couple of years now. During that time I have tried others especially when tempted by discount offers & good reviews, so I consider that I can make informed feedback.
This company make the best. The fragrances are just divine and are the most natural I have been able to find. They are quality products and to-date I have found nothing to compare. On occasions that I have used another brand my Husband knows immediately he walks into a room. He says all other smell synthetic by comparison. Also, they are clean to pop out after their time is spent whereas others I have tried are messy to remove.
I will stick with these from now on and stop wasting money trying others.

Wonderful service and an amazing product

Wonderful service and an amazing product, Thankyou👍

Lovely scent

I absolutely love these diffusers but the rhubarb and plum is my favourite scent.

Great range of wax melts Website easy to

Great range of wax melts
Website easy to use/understand and ordering process simple - communication excellent
Delivery times fab and products arrived intact as presentation boxes superb

Very happy with items so no complaints from me

Very happy with items so no complaints from me.

J
The Candle Brand
Joanne Butcher

Was gifted a candle from paws indoors vets such a beautiful idea with a plantable label such a lovely way to celebrate my beautiful boy the scent lily and white is so beautiful and I instantly had to buy the wax melts to match!
You have me hooked I will be returning

Amazing

I wouldnt go anywhere else for my wax melts these have to be the best ever

Customer service

Absolutely first class customer service with an order placed. The company went above and beyond to ensure that my order arrived in time for Christmas. So impressed by their kindness and diligence.

Smells amazing!

The melts smelling amazing and look beautiful. Smell last for ages. Perfect gift!

Fast delivery and exactly as described. Can’t wait to buy more.

Do not shop here, give them a miss

Very limited choice, no Christmas fragrances and lots sold out.

Wanted to pay with a gift card, their brand and no option at the check out o do this. Also cannot get hold of them, no one answers the phone, no option to message.

All in all a poor experience

Fantastic Design and Scent

Really love my flower diffuser. The scent is powerful but not overpowering and the aesthetic is spot on. Repeat customer now.

The best wax melts!

Never been a fan of the usual Scentsy type wax melts where all the scents smell so artificial and plastic-y. Bought these by chance at a little beach shop in Wells and I haven't stopped purchasing since. I have even found a local florist who stocks them so I can always top up if I'm getting low. The wax melts last so well, I burn them in my bedroom but regularly get told by visitors they can smell it all the way from the front door. My personal favourite is the Lavender & Clary Sage, it is the most beautiful fragrance that is so natural and is instantly calming. I have got my sisters, mum and a few friends all purchasing now because the scents are truly unbeaten!

Wax Magicians!

If you want a strong long lasting scent, these wax melts are what you’re answer!
As a scent lover, I have tried many a wax melt and my search is over!
Love the smells (can’t actually get enough! Always have some melting….) and the efficacy of the brand values.
If you become part of the Brand membership, you not only get special scents, but also incredible benefits!
Can’t honestly sing enough praises for this company!!

Love

I found this site on the off chance, they are amazing melts. The smells are incredible

A beautiful and unique treat

I discovered Candle Brand through instagram and have never looked back. The Defuser kits are totally gorgeous both in scent and look. I am addicted to them and have since started buying them as gifts for friends and family. Thank you Candle Brand xx

I discovered this brand in my lovely Wells Next the Sea

Just received my little treats today. They came really quickly and efficiently. They are wonderful and I have just lit one of the wax melts as I was feeling a bit down today A new one for me, Cherry and Fig. It is super. I ordered lots of my favourite lemon and lime to last me the summer months. I have also got a candle which I have not had before but I am sure it will be an addition to my addiction to this brand.

Wax Melts

I bought a mixed box of melts from a gift shop and absolutely loved them, I placed an order the next day and joined the monthly subscription box, I would highly recommend, and I can't wait for my subscription box in June

Lavender Diffuser Refil

Really lovely diffuser refill with a long lasting fragrance. Suitable for any room in the house.

Wax melts

Beautiful quality melts with a long lasting scent. Got them on offer so good value too!

First Order

Wow what a find first order received and very impressed. Happy to be in the Candle Brand family.

G
The Candle Brand
Google reviewer

Really disappointed with product and customer service. Having loved the wax melts, I tried to buy more but they have been out of stock for some time. I bought the candle instead, despite the significant cost and found that not only did I struggle to get it to stay alight but it barely smelled at all. I contacted customer services however I was told that candles don't smell as strongly as melts and I must be lighting it wrong. I appreciate they don't smell as strongly but this barely smells at all. For the premium price I was incredibly disappointed and after a few back and forth emails, customer services offered me no solution and stopped replying to my emails. 2* only given due to the lovely wax melts I bought the first time around.

Amazing products!

I met some of the team at the Clean & Tidy show this weekend, and got myself a burner and some melts. They are absolutely amazing!
Lots of choice with the scents, and I am looking forward to trying some different scents moving into the winter months!

Wax melts

I love using the wax melts from the Candle Brand family. I'm delighted that I know my home always smells welcoming