United Kingdom, Scotland and Ireland
Postage is calculated by weight at checkout
- Free Delivery over £35.00
- 48 Royal Mail Tracked Large Letter = £3.80
- 24 Royal Mail Tracked Large Letter = £4.50
- 48 Royal Mail Tracked = £4.50
- 24 Royal Mail Tracked = £5.50
Wholesale customers: £8 per 10kg. Order weight calculated at checkout.
We are happy to refund your products within 30 days of purchase. Simply send your items back to us in 'NEW CONDITION' and we will refund your original payment method within 7 working days. If your items are not in like new condition, we reserve the right to partially refund. We will not accept any products that have been used. Unfortunately we will be unable to accommodate any refund if it appears that your candle has not been burnt correctly in line with our candle care instructions. We strongly advise that these are read upon purchasing to ensure the best possible burning experience. We do not take responsibility for return postage costs, and initial postage costs will not be refunded. Please do not hesitate to contact us with regards to any questions that you may have; email@example.com.
HOW TO RETURN YOUR ITEMS -
- Contact us to talk about what you are returning and your reasons for the return to firstname.lastname@example.org. Please give us the chance to rectify any issues that you may have.
- Follow the instructions within our returns portal.
The Candle Brand Returns Portal