DELIVERY

United Kingdom
Postage is calculated by weight at checkout

  • Free Delivery over £50.00

    Letter Box Size Order
  • 48 Royal Mail Tracked = £4.00
  • 24 Royal Mail Tracked = £4.50 

    Parcel Size Order
  • 48 Royal Mail Tracked = £4.50
  • 24 Royal Mail Tracked = £5.50

RETURNS

We are happy to refund your products within 30 days of purchase. Simply send your items back to us in 'NEW CONDITION' and we will refund your original payment method within 7 working days. If your items are not in like new condition, we reserve the right to partially refund. We will not accept any products that have been used. Unfortunately we will be unable to accommodate any refund if it appears that your candle has not been burnt correctly in line with our candle care instructions. We strongly advise that these are read upon purchasing to ensure the best possible burning experience. We do not take responsibility for return postage costs, and initial postage costs will not be refunded. Please do not hesitate to contact us with regards to any questions that you may have; email@thecandlebrand.co.uk.

 

HOW TO RETURN YOUR ITEMS -

  1. Contact us to talk about what you are returning and your reasons for the return to email@thecandlebrand.co.uk.
  2. Send your return to Unit 17 Wellesley Road, Long Stratton Industrial Estate, Tharston, Norfolk, NR15 2PD
  3. We will refund your original payment method in line with our RETURN POLICY terms.

 

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