Delivery and Returns

UK,Scotland & Ireland

Our Shipping costs are calculated by weight of your order.
Standard Delivery time is 3-5 Business Days.

  • Level 1 = £1.50

  • Level 2 = £3.00

  • Level 3 = £3.50

  • Level 4 = £5.50

Please consider that we are a small business and do not batch make our products. Each product is individually hand made in small batches and so there may be a turn around time of up to 10 days. 

We are happy to refund your product in the event of any damage or default where The Candle Brand is considered at fault, within 30 days of purchase. Unfortunately we will be unable to accommodate any refund if it appears that your candle has not been burnt correctly in line with our Candle Care Instructions. We strongly advise that these are read upon purchasing to ensure the best possible burning experience. Please do not hesitate to contact us with regards to any questions that you may have;

Please send all returns within 30 days of receipt to


The Candle Brand HQ

Sling Cottage
North Green 
Pulham St Mary
IP21 4XY

Your refund will be processed back to your original payment method within 7 working days.
Your refund will exclude postage costs.